Cancellation, refund & privacy policy
Please refer to the website for the most up to date policy:
I value the quality of the work I do and want each person to feel that they receive what they paid for, and more. Booking a consultation means we are mutually agreeing to meet at this time and date, and I can no longer offer this time to anyone else. By making payment you are agreeing to the terms and conditions stated below, as well as the privacy policies of all 3rd parties.
Quick links:
Cancelling / Not showing up / Refunds
Privacy & 3rd party data collection
Bookings & Payment
My current availability can be found here. All new client bookings must go through the website before purchase – please complete the new client intake form. Bookings bypassing this step that require a refund will incur an admin fee. Once I have established that I am able to work with you, I will send you payment instructions & a link for your birth data details.
All consultations are paid in full at the time of booking because 90% of your reading is done in preparation before we meet. Your appointment starts at the time we agree to meet and runs the full length of the advertised time. Booking info can be found here. Sliding scale & payment info can be found here.
I open my books one month in advance until sold out. If you do not follow up via email or make any effort to contact me after payment has been made, your payment will remain valid for use 9 months after purchase, after which time it will be void. This is the least ideal outcome.
Cancelling / Not showing up / Refunds
If you need to cancel or reschedule, 24 hours notice is required via email, limited to one cancellation / reschedule per reading. Please let me know via email, not via social media.
Refunds for cancellations are minus the deposit fee of 50% of the total amount, the booking fee and any fees incurred in refunding you. Cancelling within 24 hours before your appointment, not showing up at the agreed time, and/or not submitting your birth data forfeits your payment and appointment. *Read below for client responsibility.
Appointments are automatically cancelled 15 minutes after the allotted time if you don’t show up or let me know that you are running late. If you’re having technical issues at the time of your session, please let me know via email, I will happily wait for you. I want your session to go ahead! Rescheduling a missed appointment is 50% of the original total cost. If I need to reschedule I will give you 24+ hours notice.
Horary questions are read in accordance with my availability. This page will let you know if my books are open or not. This is all listed on the Horary page before purchase. Making a purchase when my books are closed means your question will be judged when they open again, not before. Refunds are not offered for overlooking this as it is stated 3 times before purchase. You are welcome to message me to clarify my availability prior to booking. Please consider this if your question is urgent.
Pop-up, raffle donations and fund raiser readings are not transferable to another date and time, or person; all donations are final as I am unable to refund you in these instances. Canadian customers accidentally paying in USD via the payment portal will not be refunded for this mistake; this is stated multiple times before purchase.
I reserve the right to refund any payment where I feel there is abuse, disrespect or that I can not offer you what you are asking for.
Your & my responsibility
After putting in the work, I want your reading to go ahead, and I want it to be enjoyable for you. I see my responsibility in being professional, clear about the services I provide, knowledgeable in my field, prepared & on time for your session, and able to relate to you in a way that means you can receive the information I am imparting.
Your responsibility is to clearly read and respond to emails, review any links I have sent you, submit accurate birth data / relevant personal information and show up on time. If we can both do this it should be smooth sailing! Read more about what to expect from a reading with me here.
Double check your birth data!
Please double check your birth data before submitting. Incorrect birth data forfeits your payment & allotted appointment because I have done all of the work prior to your reading. If you do not have an accurate birth time, contact Dru before booking. Purchasing a reading without making contact about this can result in a full refund minus booking and admin fees – see above.
Astro Tatoo
For Astro Tattoo cancellation / refund policy, see here
PDF’s
Refunds and replacement documents will not be offered for incorrect birth data submitted on the Astrological Make Up document or Transit Planner. Incorrect birth data means that the whole document will be incorrect.
Privacy & 3rd party data collection
druish.com is hosted by WordPress. Their Privacy Policy can be read here, and you can learn all about the cookies they collect, and why, here.
When I use Solar Fire astrology program, Windows is required for it to run. Windows privacy policy can be found here, and their AI addition Copilot data, privacy and security policy can be found here.
When creating the visual presentation for your session I use Photoshop, an Adobe program, whose data collection policy can be read here, and I also use LunaPic online editing program whose privacy policy can be read here.
Online sessions are conducted via Zoom. Their privacy policy can be viewed here.