Cancellation / Refund policy

Please refer to the website for the most up to date policy:

I value the quality of the work I do and want each person to feel that they receive what they paid for, and more. Booking a consultation means we are mutually agreeing to meet at this time and date, and I can no longer offer this time to anyone else.

Bookings & Payment

All new client bookings must go through the website before purchase – please complete the new client intake form there. Bookings bypassing this step that require a refund will incur a $50 admin fee.

Once I have established that I am able to work with you, you will receive payment instructions & a link for your birth data details. Please check your spam account if you don’t hear from me. Booking info can be found here. Sliding scale & payment info can be found here.

All consultations are paid in full at the time of booking. Your appointment starts at the time we agree to meet and runs the full length of the advertised time.

I open my books one month in advance until sold out. If you do not follow up via email or make any effort to contact me, your payment will remain valid for use 9 months after purchase, after which time it will be void. This is the least ideal outcome.

Cancelling / Not showing up

If you need to cancel or reschedule, 24 hours notice is required via email, limited to one cancellation /reschedule per reading. Please let me know via email and not via social media.

Refunds for cancellations are minus the deposit fee of 50% of the total amount, the booking fee and any fees incurred in refunding you. Cancelling within 24 hours before your appointment, not showing up at the agreed time, and/or not submitting your birth data forfeits your payment and appointment.

Appointments are automatically cancelled 15 minutes after the allotted time if you don’t show up, or let me know that you are running late. If you’re having technical issues at the time of your session, please let me know via email, I will happily wait. Rescheduling a missed appointment is 50% of the original total cost. If I need to reschedule I will give you 24+ hours notice.

Pop-up, raffle donations and fund raiser readings are not transferable to another date and time, or person; all donations are final as I am unable to refund you in these instances.

Your & my responsibility

After putting in the work, I want your reading to go ahead, and I want it to be enjoyable for you. I see my responsibility in being professional, prepared, on time and able to relate to you in a way that means you can receive the information I am imparting. Your responsibility is to read and respond to emails, submit accurate birth data and show up on time. If we can both do this it should be smooth sailing! Read more about what to expect from a reading with me here. This is an information page where the data is a bit dry, but rest assured that I want your session to be enjoyable, informative and useful for you.

Double check your birth data!

Please double check your birth data before submitting. Incorrect birth data forfeits your payment & allotted appointment because I have done all of the work prior to your reading. If you do not have an accurate birth time, contact Dru before booking. Purchasing a reading without making contact about this can result in a full refund minus booking fees.

Refunds

I reserve the right to refund any payment where I feel there is abuse, disrespect or that I can not offer you what you are asking for.

For Astro Tattoo cancellation / refund policy, see here

Refunds and replacement documents will not be offered for incorrect birth data submitted on the Astrological Make Up document or Transit Planner. Incorrect birth data means that the whole document will be incorrect.